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Customer Relations Consultant - Lakeside

This long established dealer group are looking to recruit additional Customer Relations Consultants to join their Call Centre team based at Lakeside. This is a wonderful opportunity for the right individuals to gain entry into one of the UK’s most successful Dealer Groups and build themselves a lasting career.


We currently have two positions available in this department:

Inbound Customer Relations Consultant

The main aspect of the role is to answer the incoming aftersales calls and book the customer’s vehicles in at the relevant Service Department. You will also be required to process the online booking enquiries amongst other similar tasks.

The hours for this role are Monday - Friday, 8am - 5pm

Outbound Customer Relations Consultant

The main aspect of the role is to contact our aftersales customers by phone to provide a Service and MOT reminder and secure a booking at the relevant Service Department. You will also be required to process the online booking enquiries amongst other similar tasks.

The hours for this role are Monday - Friday, 10am - 7pm and alternate Saturdays 9am - 1pm


You will be joining a friendly team, responsible for talking to the dealerships aftersales customers and booking their vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectation and their high standards of customer service are met.

To apply, please e-mail your CV to lbashford@essexautogroup.com

Ref: CUSTRELATIONSEAG

Working hours As per advert
Location Location
Salary Competitive
Benefits Benefits
Closing date 28/09/2017